There have been reports of a live person posing as a KCP&L employee who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. In some instances, the caller requests that the customer purchase a money gram or gift card to pay their bill. If the customer is unable to make an immediate payment or does not answer, the caller gives out a return phone number for customers to call back.
If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact the KCP&L Customer Contact Center at 888.471.5275 or 816.471.5275.
Other important safety tips to keep in mind:
• Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that the person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center.
• Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
• For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
• Never provide personal information via email or click any suspicious links.
If you feel you have been a victim of this scam, please work with your local law enforcement agency to report the crime.